neo-birch

Get in Touch

Whether you have questions about our services, need to discuss your pet's specific needs, or are ready to book an appointment, we are here to help. Reach out using the details below or visit our booking form.

Address 47 Whiteladies Road, Bristol, BS8 2LY, United Kingdom
Email [email protected]
Working Hours Monday to Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Service Area Bristol and surrounding areas within a 10-mile radius

Book an Appointment

Bristol, BS8 2LY

Response Times

We aim to respond to all enquiries within 24 hours during business days. For urgent matters relating to scheduled appointments, we prioritise same-day responses.

When contacting us about a new booking, please include information about your pet's breed, age, and any specific requirements or concerns. This helps us prepare the best possible service for your companion.

For existing clients with scheduled appointments, please provide at least 48 hours notice for cancellations or rescheduling.

Frequently Asked Questions

What areas do you cover?

We serve Bristol city centre and all surrounding areas within approximately 10 miles. This includes Clifton, Redland, Bishopston, Cotham, Horfield, Westbury-on-Trym, Henleaze, and more. If you are unsure whether we cover your area, please contact us.

How far in advance should I book?

We recommend booking at least one week in advance for regular services. During busy periods such as school holidays, earlier booking is advisable. For regular walking or visiting services, we suggest setting up a recurring schedule.

What if my pet has special needs?

We accommodate pets with various needs including anxiety, mobility issues, and medical conditions. Please discuss any special requirements when booking so we can prepare appropriately and allow extra time if needed.

Do you work with all breeds and sizes?

Yes, we work with dogs and cats of all breeds and sizes. From small terriers to large breeds, and from short-haired cats to long-coated Persians, our team has experience with diverse animals.

The information provided on this website is for general informational purposes only and should not be considered professional veterinary advice. Individual results and experiences may vary. Always consult with a qualified veterinarian before making decisions about your pet's health and care routine. neo-birch provides grooming and pet care services and is not a substitute for professional veterinary treatment.