neo-birch

This privacy policy explains how neo-birch collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws.

Information We Collect

We collect information you provide directly to us when using our services:

Name and contact details including email address
Address where services are to be provided
Information about your pet including species, breed, age, and health conditions
Service preferences and booking history
Communications you send to us

We also automatically collect certain information when you visit our website:

Browser type and version
Pages visited and time spent on pages
Referring website addresses
Device information

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process and manage your bookings
To communicate with you about appointments and service updates
To respond to your enquiries and provide customer support
To send you information about our services that may interest you, where you have given consent
To analyse website usage and improve user experience
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Where processing is necessary to fulfil our contractual obligations to you
Consent: Where you have given clear consent for us to process your data for specific purposes
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Legal obligation: Where we are required to process data to comply with the law

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who assist in operating our website and business, subject to confidentiality agreements
When required by law or to protect our legal rights
In connection with a business transfer or reorganisation

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the type of data and our legal obligations.

Your Rights

Under data protection law, you have rights including:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure in certain circumstances
The right to restrict processing
The right to data portability
The right to object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

neo-birch
47 Whiteladies Road
Bristol, BS8 2LY
United Kingdom

Email: [email protected]

Last updated: August 2024

Privacy Policy