Terms of Use

These terms of use govern your use of the neo-birch website and our pet care services. By accessing our website or using our services, you agree to be bound by these terms.

About Us

neo-birch provides pet grooming and care services in the Bristol area. Our registered address is 47 Whiteladies Road, Bristol, BS8 2LY, United Kingdom.

Use of Our Website

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable local, national, or international law
• Use the website for fraudulent purposes or in connection with criminal activity
• Transmit or distribute viruses or other harmful content
• Attempt to gain unauthorised access to our systems or interfere with their operation
• Reproduce, duplicate, or copy any material from our website without permission

Service Bookings

When you submit a booking request through our website, you are making an enquiry rather than a confirmed booking. All bookings are subject to availability and our confirmation.

By booking our services, you confirm that:

• All information you provide is accurate and complete
• You are the owner of the pet or have authorisation from the owner to book services
• Your pet is up to date with vaccinations as required
• You have disclosed any health conditions, behavioural issues, or special requirements

Cancellation Policy

We require at least 48 hours notice for cancellations or rescheduling. Cancellations with less notice may be subject to a cancellation fee of up to 50% of the service price.

In cases of emergency or illness, please contact us as soon as possible. We will consider the circumstances and may waive the cancellation fee at our discretion.

Pricing and Payment

Prices displayed on our website are indicative and may vary based on your pet's size, coat condition, and specific requirements. We will provide an accurate quote before confirming your booking.

Payment is due at the time of service unless alternative arrangements have been agreed. We accept payment by cash, bank transfer, or card.

Liability

We take all reasonable care when providing our services. However:

• We are not liable for any pre-existing health conditions that may become apparent during grooming
• We are not responsible for any reactions to products, though we use gentle, pet-safe formulations
• We cannot guarantee specific results as coat condition and styling depend on multiple factors
• We are not liable for injuries caused by a pet's own behaviour or undisclosed conditions

Our liability is limited to the cost of the services provided. We maintain appropriate insurance for our business activities.

Your Pet's Safety

The safety and wellbeing of your pet is our priority. If at any time during a service we believe continuing would cause distress or harm to your pet, we reserve the right to stop the service. In such cases, you will be charged for the work completed.

You must inform us of any health issues, anxiety, or aggression that may affect how we handle your pet. Failure to disclose relevant information may result in services being refused.

Intellectual Property

All content on our website, including text, images, logos, and design, is owned by neo-birch or our licensors and is protected by copyright and other intellectual property laws. You may not use this content without our written permission.

Third-Party Links

Our website may contain links to third-party websites. We have no control over the content of these sites and accept no responsibility for them or any loss arising from your use of them.

Website Availability

We do not guarantee that our website will always be available or free from errors. We may suspend, withdraw, or restrict access to the website for business or operational reasons.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may revise these terms from time to time. The revised terms will apply from the date of publication on our website. We recommend checking this page periodically for updates.

Contact Us

If you have questions about these terms, please contact us:

neo-birch
47 Whiteladies Road
Bristol, BS8 2LY
United Kingdom

Email: [email protected]

Last updated: August 2024